About

Comprehensive analytical-minded solution engineer with solid skills on product/solution developing, demonstrating and troubleshooting on the technical side for pre-sales and post-sales.

With an extensive experience of collaborating with multiple departments internally and communication with customer and partners externally brings strong capabilities and thoughtful perspectives on cross-functional tasks. Detail and result oriented professional who blended with creative chops and fascinated by hands-on projects.

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2017-Present
Global Solution Engineer, ChinaCache North America Inc.
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2014-2017
Data Analyst Sales Operation, ChinaCache North America Inc.
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2012-2014
University of California, Berkeley GPA 3.8
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2010-2012
Citrus College, GPA 4.0
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Skills

Web Services

Support webpage, application, streaming, CDN, network storage, cloud host, security and data center products|Solid knowledge of Internet routing and protocols (i.e. DNS, TCP/ IP, UDP, HTTP, TLS, FTP, HLS, and RTMP, etc.)|Basic web site building with Nginx server, HTML, CSS, JavaScript coding and HTTP header editing.

Performance Analytics

In-depth web/application content analytical skills|Web performance monitoring by leveraging 3rd party tools(i.e. Catch Point, Webpage Test, Thousand Eyes, etc.)|Troubleshooting with different Linux based shell commands.

Project managment

Requirements collecting and feedbacks gathering|Excellent written, verbal, and presentation communication skills with technical and non-technical manners|Internal and external documents creating for products, solutions, procedures, and trainings

Customer Service

Strong problem-solving skills with driving for results, interpersonal savvy, and customer focused manners|Project management skills|Adaptable fast learning ability

Interests

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